Timeline depends on the complexity of your product and the number of assets required. A standard listing with 5-7 images and basic text typically takes 3-5 business days from receiving your product samples or raw materials. More complex projects involving lifestyle photography, video content, or extensive A+ modules may require 7-10 business days.

Rush services are available for urgent launches, reducing turnaround to 24-48 hours for an additional fee. We recommend planning ahead, especially during peak seasons like pre-Christmas or back-to-school periods when demand increases. Bulk orders for multiple products receive priority scheduling and can be completed more efficiently through our streamlined workflow process.

We specialise in all major UK and international marketplaces including Amazon UK, eBay, Etsy, OnBuy, and Fruugo. Each platform has unique requirements for image dimensions, file sizes, and content structure, which we understand thoroughly. Our team stays updated on changing guidelines to ensure your listings remain compliant.

For Amazon, we create Enhanced Brand Content and A+ pages. For eBay, we design custom HTML templates that work within their framework. Etsy listings receive optimised tags and descriptions suited to handmade and vintage categories. If you sell on niche platforms, we can adapt our approach after reviewing their specific requirements. Multi-platform packages are available for sellers who list the same products across different marketplaces.

All packages include two rounds of revisions at no extra cost. This covers adjustments to text, image edits like colour correction or background changes, and layout modifications. We want you to be completely satisfied with the final result before your listing goes live.

Revision requests should be submitted within 14 days of initial delivery. Major changes that alter the original brief, such as completely new photography or rewriting all content from scratch, fall outside standard revisions and are quoted separately. Most clients find that minor tweaks during the revision phase are sufficient to perfect their listings. We maintain open communication throughout the process to minimise the need for extensive changes.

Yes, we assist with presenting compliance information correctly on your listings. For products requiring CE marking, UKCA certification, or safety warnings, we ensure these elements are displayed prominently and meet regulatory standards. This is particularly important for electronics, toys, cosmetics, and children's items.

While we don't provide the actual certifications, we can incorporate your existing documentation into product images and descriptions in a clear, professional manner. We also advise on where to place safety information to satisfy both marketplace requirements and legal obligations. Our experience with regulated categories helps you avoid listing rejections and potential compliance issues that could affect your seller account standing.

To begin, we need either physical product samples sent to our London studio or high-resolution images if you prefer remote work. Provide any existing product information such as specifications, dimensions, materials, and unique selling points. If you have brand guidelines, logos, or colour preferences, include those as well.

Tell us your target marketplace and any competitor listings you admire or want to differentiate from. Information about your target customer helps us craft appropriate messaging. For keyword optimisation, share any search terms you currently rank for or want to target. The more context you provide about your business goals and product positioning, the better we can tailor the final result to your needs.

We provide 30 days of post-launch support for all projects. During this period, you can contact us for minor adjustments, technical questions about uploading content, or advice on optimising performance based on early results. If marketplace algorithms change or new features become available, we'll inform you of relevant updates.

For clients requiring continuous optimisation, we offer monthly retainer packages. These include regular content updates, seasonal image refreshes, A/B testing of different titles or images, and performance analysis. Many sellers benefit from ongoing support as marketplace competition evolves and customer preferences shift. Retainer clients receive priority scheduling and discounted rates on new product additions to their catalogue.